Refund Policy for SWProfiles.com
Last Updated: January 08, 2026
This Refund Policy outlines the conditions under which refunds may be issued for purchases made on SWProfiles.com (the "Site"), operated by [Your Company Name] ("we," "us," or "our").
SWProfiles.com primarily operates as a free directory for browsing and basic creator listings. However, we may offer optional paid features or services, such as:
- Premium or featured creator listings (e.g., highlighted profiles, top placement in search results).
- Advertising spots.
- Other upgraded services (collectively, "Paid Services").
By purchasing any Paid Services, you agree to this Refund Policy.
1. General Policy
- No Refunds for Digital Services After Delivery: Due to the immediate and irreversible nature of digital services (e.g., once a premium listing is activated and visible on the Site), all sales are final, and we do not offer refunds or credits for completed purchases unless required by law.
- No Refunds for Change of Mind: We do not provide refunds if you simply change your mind, decide the service does not meet your expectations, or no longer wish to use the Paid Service.
2. Eligible Refund Scenarios
Refunds may be considered, at our sole discretion, only in the following limited circumstances:
a. Technical Issues Preventing Delivery If we are unable to deliver the Paid Service due to a verifiable technical error on our end (e.g., payment processed but listing not activated), and the issue cannot be resolved within a reasonable time, we may issue a full refund.
b. Duplicate or Erroneous Charges If you are charged multiple times for the same transaction due to a processing error, we will refund the duplicate charges upon verification.
c. Unauthorized Transactions If a purchase was made without your authorization (e.g., fraudulent use of your payment method), contact us immediately with proof, and we will work with our payment processor to issue a refund.
d. Legal Requirements We will comply with applicable consumer protection laws in your jurisdiction that mandate refunds (e.g., cooling-off periods in certain regions like the EU).
3. Non-Refundable Items
The following are explicitly non-refundable:
- Any Paid Service that has been fully or partially delivered (e.g., a featured listing that has been active for any period).
- Free services or basic listings (as no payment was made).
- Earnings or referrals from affiliate links (handled by third-party platforms).
4. Refund Process
- To request a refund, contact us within 14 days of the purchase date via email at [your support email address] or through the Site's contact form.
- Include your transaction ID, date of purchase, and a clear explanation of the issue.
- We will review requests within 7–10 business days and notify you of the outcome.
- Approved refunds will be issued to the original payment method and may take 5–10 business days to process, depending on your payment provider.
5. Cancellations and Renewals
- Some Paid Services may be subscription-based. You can cancel auto-renewal at any time via your account dashboard, but no prorated refunds will be issued for the remaining period.
- Cancellation prevents future charges but does not entitle you to a refund for prior payments.
6. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on the Site with the updated "Last Updated" date.
7. Contact Us
For questions about refunds or this Policy, contact us at [your support email address].
Important Note: This is a sample template designed for an adult content creator directory with minimal paid features. Adjust based on your actual offerings (e.g., if you have subscriptions or ads). This is not legal advice. Consult a qualified attorney to ensure compliance with consumer protection laws in relevant jurisdictions (e.g., FTC guidelines in the US, Consumer Rights Directive in the EU, or state-specific rules). Refund policies must be clear and fair to avoid disputes.